Vishwachi

Chat TranslationChat

Support every customer without hiring for every language.

Customers write in their language. Agents read and reply in theirs. Vishwachi translates both directions live, inside the helpdesk your team already uses.

Translate 50,000 words free Contact Us

Support inbox / Conversation #88213

Live

என் ஆர்டர் இன்னும் வரவில்லை. எப்போது வரும்?

My order hasn't arrived yet. When will it come?

Customer · Tamil detected

Sorry for the wait. It will reach you by tomorrow evening.

காத்திருப்புக்கு மன்னிக்கவும். நாளை மாலைக்குள் உங்களிடம் வந்து சேரும்.

Agent Priya · sent in Tamil

Type in English, customer reads TamilEN → TA

< 1 s

per message

36

languages detected

2-way

agent and customer

100%

original kept

One support team, every language.

Automatic detection

The customer's language is detected from their first message, including Hindi or Tamil written in English letters.

Live chat and WhatsApp

Translate website chat, in-app chat and WhatsApp Business conversations as they happen.

Email tickets

Incoming tickets are translated for agents, and replies are sent back in the customer's language.

Original always visible

Agents can see the customer's original words at any time, so nothing is lost in translation.

Saved replies

Your macros and canned responses are pre-translated and reviewed, so common answers are always right.

Faster resolution

No hand-offs to a language specialist and no waiting for one to come online.

Your support voice, in every language.

Chat translation uses the same glossary and tone settings as your website and app. Plan names, product names and refund terms read the same way everywhere.

Helpdesks

ZendeskFreshdeskIntercomSalesforce Service CloudHubSpotZoho DeskWhatsApp Business

Channels

Website chatIn-app chatWhatsAppEmail ticketsHelp center articles

Glossary / kitchenpro-brand · 214 terms

KitchenProNever translate
No-cost EMIKeep in English
cashbackHI: कैशबैक · TA: கேஷ்பேக்
cheapAvoid · use "affordable"

Tone per language

Hindi

Friendly

Tamil

Friendly

Arabic

Formal

French

Formal

How it works

How it works

  1. Connect your helpdesk

    Install the Vishwachi app from your helpdesk's marketplace.

  2. Set the agent language

    Each agent chooses the language they read and write in.

  3. Translate saved replies

    Translate and review your macros once, before the first chat.

  4. Start answering

    Incoming and outgoing messages are translated automatically.

Questions

Questions

01Does it understand mixed languages like Hinglish?
Yes. Messages that mix Hindi and English, or Tamil written in English letters, are detected and translated.
02How are chat words counted?
Every translated word in both directions counts toward your plan. Saved replies served from memory do not.
03Can agents turn translation off?
Yes. Agents can switch translation off for a conversation when they speak the customer's language.
04Which plan includes chat translation?
Chat translation is part of the Enterprise plan. Contact us to set it up for your support team.

Works together with

Glossary & Tone

Polite, friendly or formal, per language.

Translation Memory

Saved replies reviewed once and reused forever.

Website Translator

Help center articles in the same languages.

Last segment in your queue

Segment 50,000 of 50,000 · awaiting your approval Vishwachi stays as Vishwachi

Source · EN

Your first 50,000 words are free.

Target · every language

Your first 50,000 words are free.

Approve and translate 50,000 words freeContact Us
No card required Glossary and tone included Bring your own reviewers